I’ve just posted this review onto Amazon (permalink) and it makes sense to publish it here too.
A great value distillation of years spent designing and understanding intranets, James Robertson has packed his book with real-world intranet screenshots and experiences.
It’s the kind of book that’s handy to have prominently displayed on your desk or within reach when someone insists their approach is best. The first 50 pages may help correct so many dangerous assumptions, that the book could pay for itself in minutes. That manager over your shoulder might like to ponder why the chapter Developing Page Designs appears almost exactly halfway through the book, and home page design is even further on.
Having helped the reader establish the priorities for the intranet, Robertson introduces a well-tested framework rooted in understanding staff needs. After establishing a brand and strategy, he introduces a user-centred design methodology going through a content inventory, card sorting to “understand how users think”, developing (and then testing) an information architecture, before finally getting onto creating page designs (and then testing them). This is a fleeting introduction to these techniques but, for those readers who require more, Robertson is generous with his recommendations.
Some may be disappointed there is not a universal intranet design that will just work, but here they will find something that genuinely adds value. Experienced designers will find details that illuminate their problems or examples to challenge their assumptions. My largest concern is the book focuses on more traditional intranets, concluding with a few short chapters touching on issues including personalisation/targeting, applications, search, large-scale intranet issues, collaboration and social. The advice remains sound, especially in the context of the book’s advocacy of user-centred design, but that might not be enough for some readers.
With that in mind, I have little hesitation in recommending Designing Intranets. There is something useful to be found on almost any page—whether a principle of good practice, an insight, or one of the many screenshots—to provide great deal of help and context for intranet designers whatever their level of experience.
[Disclosure: I received a free copy of this book from James Robertson]